Monitor it properly
Uptime, errors and the business metrics that actually matter — an alert when payroll didn't run is worth more than one about CPU.
Someone accountable once it's live.
The riskiest moment for a new system is the month after launch, when the project team disperses and nobody is clearly responsible. We stay accountable: monitoring, security patching, agreed response times, and a roadmap that keeps moving — for as long as you want us, and not a day longer.
Is this you?
You probably need this if…
- Something is live and nobody is clearly responsible for it
- You find out about outages from your own customers
- Dependencies haven't been updated since launch
- The improvement backlog has not moved in six months
- Your in-house team is stretched across too many systems
What we do
How we approach it.
Answer within agreed times
Priority levels with published response targets, so you know what to expect at 9am on a Monday when something is broken.
Keep it patched
Dependencies and security updates applied on a schedule, with the testing to make that safe. Software that stops being maintained quietly becomes a liability.
Keep improving it
A share of each month goes to the backlog rather than only to firefighting, so the system gets better instead of just staying alive.
Scope
What this covers.
- SLA-backed support
- Monitoring & alerting
- Security patching
- Enhancements & roadmap
- Dedicated engineering team
- Handover & training
Why take our word for it
We run our own platforms in production, so the support model we offer you is the one we already operate for ourselves.
What you get
Concretely, what lands in your hands.
- Monitoring and alerting, configured
- Agreed response targets by priority
- A scheduled patching cycle
- A prioritised, visible improvement backlog
- Regular availability and activity reporting
- A clean handover whenever you want one
How to buy
How this is usually engaged.
Monthly · senior engineers
Dedicated team
Senior engineers working your backlog to your priorities, in your ceremonies. Useful when the destination is still moving, or when you need to add capacity to a team you already have.
Ongoing · agreed response times
Managed & AMC
We operate and improve what's live: monitoring, patching, enhancements, and agreed response times for when something breaks. Business hours, with extended cover available.
FAQ
Questions we hear about this.
What are your response times?
Two business hours for a critical production issue, one business day for a major problem with a workaround, two for everything else. Business hours are Monday to Friday, 09:30–18:30 IST, with extended cover available.
Do you support software you didn't build?
Sometimes. It depends on what shape it's in — we'd start with a short assessment, and we'll say honestly if we don't think we can be accountable for it.
Are we locked in?
No. You hold the code and the infrastructure configuration throughout, and a clean handover is part of the agreement rather than a negotiation at the end.
Talk to us about managed services & support.
Describe what you run today and what isn't working. We'll come back with an honest view of what we would build, and what we wouldn't.